Monday morning is teaching me that some things never change: over-helping co-worker still over-helps patrons and makes the rest of us look bad when we uphold the policies; poisonous co-worker is still poisonous, demonstrating a particular lack of respect for me as she passive-aggressively refused to help me find something I needed in her department; the atmosphere of communication-breakdown-as-policy continues as people push their feelings onto others instead of being invested in finding a solution – sending an email is not the same as having a conversation!

I’m obviously having a frustrated morning. Perhaps it is because there are so many wonderful things about my job that the difficult things stand out? More than that: I want things to get better because I am committed to this place, but I really need everyone else to understand that just doing our jobs alone means not contributing as much as we are capable of contributing together. And wow, look, I sound like a training manual! Which, interestingly, is also something we are lacking!

Keyword: bacon

March 25, 2008

One of the things they don’t teach you in library school is that the reference desk has tax season. I can’t tell you the number of circular conversations I’ve had with patrons about what I can and cannot tell them about their taxes – essentially, we can only provide the forms, but even that isn’t as straightforward as it sounds, because not everyone knows what forms they need, or how to ask for the form they need. I anticipate the number of anxious and angry patrons will only increase as the deadline approaches. Thankfully, there’s an H&R Block right up the street.

And just a teeny Today I Have:

  • ordered a bacon cookbook
  • had a patron tell me he invented the idea of “pay it forward”
  • had several people shout at me re: see above
  • joined a social networking site for knitters and crocheters
  • been thankful many times over that I’ve already done my taxes

You’re a can of soup

March 20, 2008

Today I have:

  • looked up for a patron how to tell if a can of soup (without an expiration date stamp) has expired
  • read a passage from the Encyclopedia of Communes aloud to a patron over the phone
  • been invited to a TV premiere party at a patron’s house
  • shelved, shelved, shelved, and shelved

Now I think I’m going to go browse shelve in the knitting books.

Today I have (wrapped up a week of crazy and):

  • been reminded that telemarketers have gotten ahold of the phone number to the emergency phone in the elevator.
  • helped someone navigate through Yahoo Italy (“Does that mean log-out in English?”)
  • helped a patron look up info on a potentially antique glass bottle
  • participated in some remote reference for a friend in California about a wine from the 1970’s
  • had chocolate chip pancakes, bacon, and onion rings for lunch (OMG, I know.)
  • tried to determine why specific passages of the Bible had been highlighted in blue